Click here if you think you know what you're doing and don't want to read this but want to know what to do.

If you have any questions please send them to staff@zaks.com

If you want to know about white lists and spam filtering - CLICK HERE.

HOW TO FILTER SPAM WITH OUTLOOK AND OUTLOOK EXPRESS

Our spam filter now marks what it thinks is spam with "SPAM-" in front of the subject. This is supposed to be there - this is how you will remove most of the spam from your email. There is a step you need to do - add a filter to move this spam from your good mail to either a junk mail folder or to have it deleted.

If you have OUTLOOK (NOT EXPRESS):

  1. In Outlook, at the top menu click TOOLS.
  2. then click RULES AND ALERTS.
  3. then NEW RULE
  4. then START FROM BLANK RULE (older versions may not have this, but go to the next step)
  5. then CHECK MESSAGES WHEN THEY ARRIVE then click NEXT
  6. then check WITH SPECIFIC WORDS IN THE SUBJECT
  7. click on SPECIFIC WORDS in the bottom box. Type in SPAM- then hit ADD, OK, NEXT.
  8. then check MOVE TO SPECIFIED FOLDER
  9. click SPECIFIED, NEW and enter "JUNK MAIL", then OK, OK, FINISHED.
  10. Click OK to close the Rules and Alerts - You're done.

If you have OUTLOOK EXPRESS:

  1. In Outlook Express, at the top menu click TOOLS.
  2. then MESSAGE RULES, MAIL.
  3. In box 1 check WHERE THE SUBJECT LINE CONTAINS SPECIFIC WORDS
  4. In box 2 check MOVE IT TO THE SPECIFIED FOLDER
  5. In box 3 click on CONTAINS SPECIFIC WORDS, enter SPAM- then hit ADD, OK.
  6. Then in box 3 click SPECIFIED FOLDER, NEW FOLDER, enter JUNK MAIL, click OK, OK, OK, OK.
  7. You're done.

If you have another mail program the method will be similar, but check your help file for details.

If you're using our WEB MAIL:

  1. From the drop down (top right) choose FILTERS, then ADD.
  2. In the SELECT FIELD drop down choose SUBJECT, then click CONTAINS and in the PHRASE box type SPAM-
  3. Then click ADD CONDITION.
  4. At the bottom in the DESTINATION put JUNK MAIL and click FINISH.
  5. You're done.

Now all mail that comes in with "SPAM-" in the subject will be automatically moved to the JUNK MAIL folder. We recommend that before you delete the spam from the junk folder that you browse through it to make sure nothing good got caught.

THIS SECTION IS FOR EVERYONE ON OUR EMAIL SYSTEM:

If receive and email that is spam but is NOT marked as spam - FOWARD it to SPAM@SPAMFILTER.ZAKS.COM. It will be added to the training system. This is a common system for all users so the more we train it, the better it will work, especially as new types of spam come along.

If you send something to the spamfilter that IS NOT spam you can remove it by sending it to NOTSPAM@SPAMFILTER.ZAKS.COM.

If when going through your JUNK MAIL you find something that is marked as spam but IS NOT, foward a copy to NOTSPAM@SPAMFILTER.ZAKS.COM.

As you send mail from Outlook or other mail programs THROUGH OUR SERVER those you send to are added to the WHITELIST.

If you have to send your email through your internet provider (Frontiernet beging one of them) you can send a copy directly to WHITELIST@SPAMFILTER.ZAKS.COM and all emails in the mail will be put on the whitelist.

If you accidently send something to the whitelist you can remove someone from the whilte list by sending the email to WHITELISTREMOVE@SPAMFILTER.ZAKS.COM.

For help on this you can send an email to SPAMHELP@SPAMFILTER.ZAKS.COM and the spam filter will send you help.

A few more comments - spam filters consider spam to be totally unsolicited spam from most always non-legitimate sources. For example - I purchase books from Amazon and now I get emails from them with "special offers" - I consider this spam but the spam filters do not - I signed up with Amazon and I'm sure in their small print I agreed to accept it. The same thing with some of the tech sites we visit - almost every place you go to that asks for an email address will at some point send you "special offers", "news letters", "updates" and so on - THIS IS NOT SPAM. You can almost always find something in their email that will let you unsubscribe to their offers - BUT VERY IMPORTANT - only reply to what you ARE SURE are legitimate sites. If you are not sure - DON' T.

AND - if you send something that is UNWANTED but not spam - like an email from a legitimate mailing list - to the spamfilter - you'll create problems for those trying to send email to those that do want it.

Like we created a filter above - you can create a filter to catch the UNWANTED emails and move them to junk or delete them.

If you have any questions please EMAIL them to us at staff@zaks.com.


Thank you,

Staff.